STARS - Security Trained Assistance and Reception Services

Unforgettable first impressions and lasting security

STARS are the epitome of professionalism, blending the expertise of trained front-of-house personnel and security officers into one highly skilled individual. By seamlessly merging security duties, administrative tasks, and reception responsibilities, STARS offer a practical and cost-effective solution. This innovative approach not only optimizes their time but also significantly reduces costs by eliminating the need for separate security officers and receptionists.

What sets our STARS apart is their ability to enhance security and resilience on-site instantaneously. In any emergency, they are prepared to take swift and appropriate action, ensuring the safety and well-being of everyone present.

STARS are hand picked, high calibre individuals

We meticulously handpick our STARS, selecting individuals of the highest calibre who embody presentability, excellent communication skills, and a steadfast commitment to delivering superior service. Every STARS undergoes rigorous professional front-of-house and enhanced security awareness training. Additionally, they complete specialized training in First Aid fundamentals, Unconscious Bias, and ACT (Action Counters Terrorism) protocols. Moreover, we customize their training to align with the specific needs of the organization they serve.

Our commitment doesn’t end with recruitment and training. We continually engage, develop, and support our STARS to ensure they remain at the top of their game. Through regular bi-monthly calls and newsletters, we keep them updated on your business focus, training modules, legislation, and current affairs relevant to their roles. What truly sets our approach apart is that our STARS become essential ambassadors for your brand, creating a seamless and positive experience for everyone they encounter.

STARS offer a wide range of services, including meet and greet, information and concierge services, call handling, administration, mail services, and maintenance of the front-of-house environment. On the security front, they manage access control, staff searches, ID pass administration, patrols, health and safety checks, emergency assistance, alarm and CCTV monitoring, and health and safety building inspections.

With STARS, you are not just investing in a service; you are investing in a partner dedicated to elevating your organization’s security, reputation, and overall experience. I am confident that our STARS will not only meet but exceed your expectations.

Why Choose STARS?

• Best of Both Worlds: Our STARS embody the fusion of professionally trained front-of-house personnel and security officers. By integrating security, reception, administrative, and reception tasks, we optimize our time and your costs, eliminating the need for separate security officers and receptionists.
• Instant Resilience: In emergencies, our STARS are your first line of defence. With extensive training, they are poised to take immediate and appropriate action, enhancing security and resilience on-site at a moment’s notice.
• Handpicked Talent: We meticulously select our STARS based on their presentability, communication skills, and unwavering commitment to exceptional service. Each STARS member undergoes rigorous training, including front-of-house expertise and enhanced security awareness, ensuring diverse and inclusive service delivery.
• Continuous Development: Through bespoke training tailored to your organization’s needs, our STARS adapt and excel. From inductions to monitoring repair works, they handle it all. We invest in their growth through regular engagement, training, and development, making them invaluable brand ambassadors for your organization.

Our Comprehensive Services Include:

Front of House:

• Warm and Professional Meet and Greet Services
• Information and Concierge Assistance
• Efficient Call Handling, Administration, and Mail Services
• Immaculate Maintenance of Front-of-House Environment and Facility Bookings

Security:

• Strict Access Control, Patrols and ID Pass Administration
• 24/7 Alarm and CCTV Monitoring
• Health and Safety Building Checks and Emergency Assistance

With STARS, you don’t just get a service; you get a partnership dedicated to enhancing your workplace experience. Experience the difference with STARS – where professionalism meets hospitality, and security blends seamlessly with service.

STARS: Elevating your experience 

Many organisations have already discovered our STARS. Do you want to find out how our highly-skilled, front of house, security professionals can save you money too? Fill in the contact form below.