In a world where first impressions can make or break a business, ensuring a positive and memorable experience for staff and visitors is paramount. That's where STARS, our Security Trained Assistance and Reception Services, come into play. STARS are not just professionals; they are the epitome of a seamless blend between highly trained front-of-house personnel and security officers, offering a unique and cost-effective solution.
Best of both worlds
STARS redefine the conventional roles of security officers and receptionists by seamlessly integrating security duties, impeccable customer service, administrative tasks, and reception responsibilities. This innovative approach not only optimises their time but also significantly reduces costs, eliminating the need for separate security officers and receptionists. STARS embody the best of both worlds, combining professionalism and efficiency.
Instant resilience
In times of emergency, your STARS become the first line of defence. With extensive training in First Aid fundamentals, Unconscious Bias, enhanced security awareness, and ACT (Action Counters Terrorism) protocols, they are prepared to take swift and appropriate action, ensuring the safety and well-being of everyone present. STARS enhance security and resilience on-site instantaneously.
Handpicked talent
Our commitment to excellence begins with the meticulous selection of individuals who embody presentability, excellent communication skills, and an unwavering commitment to delivering superior service. Each STARS undergoes rigorous professional front-of-house and enhanced security awareness training, ensuring diverse and inclusive service delivery.
Continuous development
The journey with STARS doesn't end with recruitment and one off training. We invest in the continuous development of our STARS through bespoke training tailored to your organisation's needs. Regular engagement, training, and development ensure that they remain at the top of their game, becoming invaluable brand ambassadors for your organisation. The world doesn’t stand still, and neither does the development and service delivery of your STARS. All STARS have ED&I training as mandatory; it's not a tick-box exercise but at the heart of what we do.
"I can confidently say that STARS services by Securitas have surpassed my expectations, setting a new standard for on-site security. The professionalism and hospitality exhibited by the STARS team create an environment where safety meets service in every interaction. Their dedication to continuous development ensures that I not only receive top-notch security but also a partnership that evolves with my needs. Securitas' STARS services redefine security, leaving an indelible mark of satisfaction and trust." , IT Sector client
Comprehensive services
Front of house
- Warm and professional meet and greet services
- Information and concierge assistance
- Efficient call handling, administration, and mail services
- Immaculate maintenance of front-of-house environment and facility bookings
Security
- Strict access control, patrols, and ID pass administration
- 24/7 Alarm and CCTV Monitoring
- Health and Safety building checks and emergency assistance
Why choose STARS?
With STARS, you're not just investing in a service; you're investing in a partnership dedicated to elevating your organisation's customer experience, internal and external stakeholder engagement, security, and reputation.
"Our STARS serve not just as employees but as ambassadors of your brand, dedicated to ensuring every stakeholder and visitor encounters a memorable and positive experience, both internally and externally." Jacey Bloomberg, Director STARS and Front of House Services, Securitas UK
Here are just a few reasons why you should choose STARS:
- Best of both worlds: Optimise time and costs by combining security, reception, administrative, and reception tasks.
- Instant resilience: First line of defence in emergencies, enhancing security and resilience on-site.
- Handpicked talent: Meticulously selected individuals committed to exceptional service and diversity.
- Continuous development: Invest in growth through regular engagement, training, and development.
"In a world where first impressions shape perceptions, our STARS stand as paragons of professionalism, with an unwavering commitment to impeccable customer service and security." Darren Hughes, Protective Services Operations Manager, Securitas Ireland
Experience the difference with STARS – where professionalism meets hospitality, and security blends seamlessly with service.
STARS: Unforgettable first impressions and lasting security!
